Doctor Anywhere

Doctor Anywhere will offer better wellness coverage to insurance company’s customers

With a new Memorandum of Understanding (MoU) signed between Great Eastern (GE) and Doctor Anywhere, a wide range of technology-enabled healthcare and wellness services have been introduced to the insurer’s customers.

The MoU signed on July 19 will allow the duo to leverage each other’s platforms to provide more wellness coverage to customers. These include Great Eastern’s health and wellness and rewards digital platforms GETGREAT and UPGREAT as well as Doctor Anywhere’s wellness Marketplace, its in-app e-commerce platform.

From Aug 1, about 40,000 insured members covered under GE’s Live Great group insurance programmes will have access to the on-demand video consultations via GE’s Live Great Corporate mobile app. The service will be progressively rolled out to more corporate clients over the next 6 months.

Upon registering through the app, customers can opt to consult a doctor within minutes or schedule an appointment at a later time. Besides that, patients can self-collect their medication from any of the Doctor Anywhere clinics or have their medication delivered to them within three hours of their consultation. The prescription details and electronic medical certificates (e-MCs) can also be easily accessed through the app.

This 24/7 connected, remote-based consultation service is well-catered for those suffering from common illnesses. For conditions which require a more thorough diagnosis, patients will be referred to a clinic for a physical consultation or a specialist.

The MoU will include providing medical screening services packaged with each maid insurance renewal for domestic helpers whereby employers can arrange for the mandatory health screening to be conducted at the convenience of their homes. Travel insurance customers will also be able to schedule vaccination appointments to be done at their homes or workplaces.

“We are thrilled to form this strategic partnership with Great Eastern, a trusted insurer in the region, to strengthen healthcare coverage for their customers. This milestone agreement is a pre-cursor to further investment into technological solutions that improve the patient experience and quality of healthcare, and we look forward to a strong and meaningful collaboration,” said Mr Lim Wai Mun, Founder and CEO of Doctor Anywhere.

Doctor Anywhere was launched in 2017 to provide a range of healthcare services in a single app. In February, Doctor Anywhere opened 20 hybrid medical clinics with integrated video consultation services and home-based medical services across Singapore, in partnership with DA Clinic Group.

Its team of doctors practise in clinics in Singapore and are licensed by the Singapore Medical Council. The startup is part of the Licensing Experimentation and Adaptation Programme (Leap) for telemedicine, a regulatory sandbox initiative run by the Ministry of Health.

Dr Leow Yung Khee, Head of Group Insurance of Great Eastern, commenting on the partnership said: “Customers today are becoming increasingly digitally-savvy, and are looking for solutions that are quick and effective. Through our partnership with Doctor Anywhere, we have broadened our group insurance programme to provide cost-effective tele-medicine services that will suit our busy corporate customers. They can cut down on their travelling and waiting times at the clinic and schedule appointments to suit their convenience.”

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